Returns & Exchanges

Return & Exchange Policy

Please send an email to to begin your return or exchange process. Our policy lasts 30 days. To be eligible for a return or exchange, the item must be in its original condition and packaging. The customer is responsible for all shipping costs to send the item back to our facility. Shipping costs from the original order are non-refundable and will be deducted from the refund. Once a return is received, Ten Chi will notify the customer, and proceed to refund the purchase. Should 30 days elapsed since original purchase and communication has not been initiated, a refund or exchange will be unavailable.